Private Policy

Privacy Policy

Effective Date: 2025
Business Name: Ember Haven Candles

At Ember Haven Candles, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our store.

1. Information We Collect

When you browse or purchase from our store, we may collect:

  • Your name, email address, shipping/billing address, and phone number

  • Payment information (processed securely via Shopify or third-party processors)

  • Order details and purchase history

  • Device and browsing information, including IP address, browser type, and cookies

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill orders

  • Communicate with you about your purchase or inquiries

  • Provide customer support

  • Send updates, promotions, or newsletters (with your permission)

  • Improve our website and user experience

3. Sharing Your Information

We never sell your data. However, we may share your information with trusted partners to help operate our business, such as:

  • Shopify (our e-commerce platform)

  • Canada Post (for shipping orders)

  • Email marketing platforms (if you opt into newsletters)

These services only use your information as necessary to perform their duties.

4. Cookies and Tracking

Our website uses cookies to enhance your experience and gather analytics. Cookies help remember your preferences and allow us to understand site traffic and usage patterns.

You can disable cookies in your browser settings, but this may affect site functionality.

5. Your Rights

You can request:

  • Access to the personal information we hold about you

  • Correction of any inaccurate data

  • Deletion of your data, where legally applicable

  • To unsubscribe from marketing emails at any time

To make a request, please email us at emberhaven@hotmail.com

6. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Children’s Privacy

Our store is not intended for individuals under the age of 13. We do not knowingly collect data from children.

8. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date.

9. Contact Us

If you have questions or concerns about this policy, please use the contact us form on the footer of the home page.