Refund policy

Refund Policy

All Sales Final

Due to the nature of our wax melts, all sales are final. We do not accept returns or exchanges. Please review scent descriptions carefully before purchasing.

Damages and Issues

We want you to love your order. If your item arrives damaged, defective, or incorrect, please email us within 48 hours of delivery at emberhaven@hotmail.com with:

• Your order number
• Clear photos of the item and packaging
• A brief description of the issue

We will work with you to replace the item or issue store credit if applicable.

Exceptions

We cannot accept returns or exchanges for:

• Scent preference or accidental orders
• Sale items
• Gift cards

Refunds (If Applicable)

If your refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your refund to appear, depending on your bank or credit card provider.

If it has been 15 business days since your refund was approved and you have not received it, please contact us at emberhaven@hotmail.com.

Thank you for supporting our small business and understanding these policies. Your support allows us to continue creating hand-poured, high-quality wax melts for your space.